General Terms & Conditions
By using the website www.elineorthodontics.com and all its sub-domains (the “Site”/“Website”), you are confirming that you accept our Terms & Conditions set out below (“Terms & Conditions”/”T&C”).
This website is owned and provided by 14 Degrees LTD, a company registered in The United Kingdom under 10024090 (“e-LINE”/“Company”/“we”/“us”).
1. Privacy
1.1. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. You can find more information on our “Privacy & Cookie Policy” page.
2. Cookies
2.1. We may store some information (commonly known as a “cookie”) on your computer when you look at our website. You can find more information on our “Privacy & Cookie Policy” page.
3. Security
3.1. We take all possible measures to provide the highest level of security on this website, however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.
4. Website availability
4.1. This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.
5. Suitability of materials
5.1. We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.
6. Accuracy of Medical Information
6.1. We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such.
7. Ownership of Materials and Licence Terms
7.1. This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to, the e-LINE and/or third parties. You are permitted to display the materials on this website on a computer screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us, provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.
7.2. You agree not to:
copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivative works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
Use this website or any of the materials or software on it, or provided to you through it, for:
Any unlawful purpose or in contravention of applicable law
Commercial exploitation without our prior written consent
Any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
Use, upload or transmit:
Any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
Any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
Establish a link to this website from any other website, intranet or extranet site without our prior written consent
Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
Do anything that may interfere with or disrupt this website or our service
Encourage or permit others to do any of the above
7.3. In the event that you do not comply with the above restrictions, any person affected by your actions may bring a claim against you and/or e-LINE. We will pursue a claim against you for any losses and costs (including legal costs) we may suffer as a result of your actions.
8. Links from this website
8.1. To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
the privacy practices of such websites
the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
9. Governing Law
These Terms & Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.
10. Changes to Our Terms & Conditions
10.1. Any changes we may make to our Terms & Conditions in the future will be posted on this page. Please check back frequently to see any updates or changes to these Terms & Conditions.
10.2. These Terms & Conditions have been last updated on 8th of November 2021.
11. Contact Us
11.1. If at any time you would like to contact us with your views about our Terms & Conditions, you can do so by contacting us via the form on our Contact page or by emailing us at info@elineorthodontics.co.uk.
Online Store Terms & Conditions
1. Age restrictions
We only accept orders from persons aged 16 or over. By placing an order, you are confirming that you are in this age range.
2. Residency
We only accept orders from and dispatch orders to addresses in the United Kingdom, the Channel Islands and the Isle of Man.
3. Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
4. Pricing
All prices on this website are in pounds sterling and exclude VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our dispatch centre. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
5. Promotional Codes
Our promotional codes may only be valid for one redemption per customer.
It is the customer’s responsibility to decide which discount is most beneficial before applying any discount code. Promotional codes cannot be used:
in conjunction with any other voucher or discount code
on discounted items or any offer or product which we deem inappropriate for discount
in conjunction with delivery promotions
No cash alternatives are available.
If you are using a threshold promotional code that takes off a percentage or amount from your order, you will be charged full price if the total goes below this threshold in the case of a cancelled item or order.
6. Accuracy of Product Information
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
7. Concluding a Binding Contract
When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until you have received an email to confirm that we have dispatched that item to you or you receive the item.
Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
8. Postage and Packing Costs
We currently only ship to the United Kingdom and Channel Islands.
Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
The postage and packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.
In recent times all deliveries may take a little longer due to unforeseen Royal Mail & other postal services delays.
Delivery Fees:
£5 on orders less than £50
FREE on all orders over £50 with the code DELIVERY50.
We aim to dispatch orders within 3-5 working days to the address provided by you in your order.
Pickup at e-LINE Orthodontics Clinic:
FREE for all orders.
9. High Unit Volumes
Please note that when purchasing high unit volumes of single lines (10+ units) that delivery promotions are null and void. This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. As a result for any excessive bulk orders of single lines we will be in touch regarding your order to discuss further delivery costs that will be incurred.
10. Payment
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms.
Refunds, if applicable, will be made to the original payment method.
11. Returns and Refunds
We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention complete order being received by you. Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel, to us.
Unfortunately, we do not refund postage on return of part orders.
Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.
Unless an item is faulty, any medicines, food, personalised products or cosmetic products which have been opened cannot be refunded or exchanged.
12. Non-Availability/Substitutes
All items sold through this website are subject to availability. We try to have sufficient stocks of goods to meet demand but, occasionally, items may be out of stock or unavailable from our suppliers. If any of the items on your order are not available we may send a substitute of similar specification.
We reserve the right to change the specification of items which are required to conform to any applicable standards or legal requirements.
13. Notification of Errors
You should check the contents of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
14. Cancellation Rights and Damaged/Faulty Items
You have a right to cancel your order within 24 hours of placing it through our website. Please contact us at info@elineorthodontics.co.uk.
You also have rights in respect of items that are damaged on receipt or faulty. If you believe any of the items you have ordered to be damaged or faulty, you should contact us by email immediately.
15. Liability
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.
16. Changes to Our Policies
15.1. Any changes we may make to our Online Store Terms & Conditions in the future will be posted on this page. By purchasing from our Site you are accepting that you are bound by our Online Store Terms & Conditions. Please check back frequently to see any updates or changes to this Policy.
15.2. These Online Store Terms & Conditions have been last updated on 8th of November 2021.
17. Contact Us
16.1. If at any time you would like to contact us with your views about our Online Store Terms & Conditions, you can do so by contacting us via the form on our Contact page or by emailing us at info@elineorthodontics.co.uk.